If you are not completely satisfied with your purchase, I am really sorry. However, simply return the item to me in its original unused condition within 28 days of receipt. This does not apply to personalised handprint items. However, if you do have concerns please do not hestitate to contact me.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. I will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, I am also happy to exchange the item.
Please return within 28 days of delivery. The cost of returning the item to me and insuring it in transit is your responsibility. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Delivery charges are only refundable where goods are faulty and a refund is made.
I will of course refund an item if it is faulty. Please allow 7 working days for a refund to be processed.
Please be aware that now the UK has left the EU, anyone purchasing from outside the UK may be charged customs and VAT duties as their items enter their own country. These duties are set by the government of each country and are outside our control.